Paverof™ · Celestial objects
FAQ
Questions, clearly answered
Helpful information about Paverof™ ornaments, orders and customer care.
Last updated: October 22, 2026Products and orders
What kind of products does Paverof™ offer?
Paverof™ offers starry sky inspired decorative ornaments. Specific dimensions, finishes, materials and included components are described on each product page.
Does an ornament include a light or stand?
Only if the individual listing says so. Decorative effects in styled photographs do not mean that other displayed items are included.
Can I change or cancel an order?
Contact us promptly at service@paverof.com with your order number. We will confirm whether a change is possible before dispatch. Once shipped, the return process may apply.
How can I check my order?
Use the tracking information sent after dispatch, when available, or contact our team with your order number and checkout email.
Shipping, returns and payments
When will my order ship?
Paid orders are processed and dispatched within 7 business days after payment confirmation.
Where does my order ship from?
Orders are fulfilled and dispatched from our partner facilities in China. Shipping charges and available destinations are shown at checkout.
How long does U.S. delivery take?
Standard U.S. transit typically takes 10–15 business days after dispatch. See the Shipping Policy for details.
What if an item arrives damaged or incorrect?
Contact us with your order number and photos when possible. We will review the issue and explain the available replacement, return or refund remedy under our policy and applicable law.
What is the return window?
Request a standard return within 30 calendar days after delivery. See the Return & Refund Policy for eligibility and instructions.
Who pays return shipping?
For an eligible change-of-mind return, you pay the return shipping cost. If an item is damaged, defective, incorrect, or materially different from its description, we cover reasonable return shipping costs when a return is required, or provide a prepaid return solution.
When will I receive an approved refund?
We normally process approved refunds within 5–10 business days. Your payment provider may take additional time to post the credit.
Which payment methods do you accept?
Available methods, currency, shipping charges and any taxes collected by us appear at checkout. Please use only the payment options shown there.
Still need help?
Email service@paverof.com or call +86 138-1866-9443 during 8:00 AM – 10:00 PM Daily.
Explore Paverof™
Find our store information, order details and policies.
Our Business Information
Company Details
Official business and customer support information for Paverof™.
- Brand Name
- Paverof™
- Domain Name
- paverof.com
- Legal Company Name
- Guangzhou Fangyi Trading Co., Ltd.
- Owner
- Xiang Qianguo
- Product Type
- Starry Sky Ornament Image
- Business Address
- Room 201, No. 35 Shadong Street, Tianhe District, Guangzhou
- Customer Support Email
- service@paverof.com
- Customer Support Phone
- +86 138-1866-9443
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily