Paverof™ · Celestial objects
Return & Refund Policy
A clear path if it is not right
Return requests, damaged items and refund processing for Paverof™ orders.
Last updated: October 22, 2026The standard return window
Request a standard return within 30 calendar days after delivery by emailing service@paverof.com with your order number and the reason for the request. Please wait for our return instructions before sending an item. The business address shown below is not an automatic return address.
For a standard change-of-mind return, keep the ornament and its included components in substantially original condition and package it carefully. For an eligible change-of-mind return, you are responsible for the return shipping cost. We will provide the correct return destination and instructions before you send it. Please use a trackable service where available. Mandatory consumer rights and remedies for faulty, damaged or misdescribed goods are not limited by this condition.
Damaged, incorrect or missing items
Contact us promptly with your order number and clear photos if practical. We will review the issue and offer an appropriate remedy, such as a replacement, return or refund, in line with applicable law. If the item is damaged, defective, incorrect or materially different from its description, we will cover reasonable return shipping costs when a return is required, or provide a prepaid return solution. We will explain the arrangement before you send the item.
Return steps
1. Email customer care within the applicable window.
2. Receive return eligibility and the correct destination.
3. Pack and send the item as instructed, retaining the tracking receipt when available.
4. We inspect the return or otherwise verify the issue and notify you of the decision.
Refund timing
Approved refunds are normally processed within 5–10 business days to the original payment method. Your bank or payment provider may take additional time to display the credit. If you have not received the refund after the stated processing period and provider posting time, contact service@paverof.com. This policy does not remove non-waivable statutory rights.
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Our Business Information
Company Details
Official business and customer support information for Paverof™.
- Brand Name
- Paverof™
- Domain Name
- paverof.com
- Legal Company Name
- Guangzhou Fangyi Trading Co., Ltd.
- Owner
- Xiang Qianguo
- Product Type
- Starry Sky Ornament Image
- Business Address
- Room 201, No. 35 Shadong Street, Tianhe District, Guangzhou
- Customer Support Email
- service@paverof.com
- Customer Support Phone
- +86 138-1866-9443
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily